Privacy Policy
Last Updated: January 15, 2025
INTRODUCTION.
Welcome to Visitid.ai ("we," "us," or "our"). This Privacy Policy governs the collection, use, and protection of information obtained from individuals ("users,” "you," or “client”) who visit access, interact, and use of the features, functionalities, Service, content, and offerings presented, facilitated, or offered through our official website and Service, (the "Platform"). Our primary offering includes a suite of data collection, processing, and analysis tools and functionalities (the "Service"). The Service allows you to gather insights about visitors to your websites using tracking technologies, data integrations, and other features provided through the Platform.
This Privacy Policy outlines the types of information we collect, how we use and store that information, and your rights regarding that data. By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
We are committed to respecting your privacy and protecting personal information. We understand the importance of maintaining the confidentiality and security of data. We comply with applicable privacy laws and regulations to ensure that information is handled in a responsible and lawful manner. Please review this Privacy Policy carefully. If you do not agree with the practices outlined in this Privacy Policy, please do not access or use our Platform.
By continuing to use our Platform, you signify your acceptance of this Privacy Policy and your consent to the collection, use, storage, and disclosure of your information in accordance with this Privacy Policy and applicable laws and regulations. If you have any questions or concerns about this Privacy Policy, please contact us using the information provided in the "Contact Us" section below.
We may modify or update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be effective upon posting of the updated Privacy Policy on our Platform. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
OUR PLATFORM ENABLES USERS TO COLLECT AND PROCESS VISITOR DATA THROUGH THE PLATFORM WE PROVIDE. HOWEVER, YOU ARE SOLELY RESPONSIBLE FOR ENSURING YOUR OWN COMPLIANCE WITH APPLICABLE PRIVACY LAWS, INCLUDING PROVIDING NOTICE OF DATA COLLECTION, OFFERING MECHANISMS FOR END USERS TO EXERCISE THEIR RIGHTS, AND MAINTAINING COMPLIANT PRIVACY POLICIES ON THEIR WEBSITES. IF YOU ARE A USER OF ONE OF OUR CLIENTS’ WEBSITES, PLEASE REFER TO THEIR PRIVACY POLICY FOR SPECIFIC DETAILS ABOUT HOW YOUR DATA IS MANAGED.
TYPES OF DATA WE COLLECT.
To provide our services effectively and enhance your experience on our Platform, we collect various categories of information. This includes data you provide directly, data collected automatically, and information obtained through third-party partners. Additionally, we facilitate the collection of data about visitors to our clients’ websites, which is governed by our clients' respective privacy policies. The categories of data we collect include:
Information You Provide to Us: We collect information you provide directly when registering, purchasing services, or communicating with us, including:
Identifiers: Full name, email address, phone number, and unique account identifiers.
Payment Information: Billing address, credit card details, and other payment-related data (processed securely by third-party payment providers).
Account Information: Username, password, preferences, and settings you configure on our Platform.
Information We Collect Automatically: When you use our Platform or services, certain data is automatically collected through tracking technologies to ensure functionality, gather analytics, and support marketing initiatives:
Device and Usage Data: IP address, browser type, operating system, device type, and engagement metrics such as session duration and clickstream data.
Cookies and Tracking Data: Information collected through cookies, pixel tags, and similar tools, including browsing behavior, pages visited, and referral sources.
Geolocation Data: General location derived from IP addresses or device settings.
Information Collected Through Our Services: When clients use services purchased through our Platform, we facilitate the collection of information about visitors to their websites via tracking pixels and third-party integrations. This includes:
Identifiers: Names, email addresses, phone numbers, LinkedIn profiles, and job titles.
Demographics: Age, gender, marital status, household income, and education level.
Professional Data: Employer name, company name, company size, industry, and revenue.
Commercial Information: Purchase behaviors, interests, or transactional data related to products or services viewed or acquired.
Internet or Network Activity: Browsing history, pages visited, referral URLs, and interactions with advertisements or websites.
Inferences: Profiles and insights about preferences, behavior patterns, and tendencies.
Data for Marketing and Analytics: We collect data for internal marketing purposes and to improve the performance of our services. This includes:
Information collected through marketing pixels, such as those from Google, Meta, and other advertising Platforms.
Engagement metrics related to advertisements, user actions, and conversions.
Aggregated and Anonymized Data: We may aggregate and anonymize data collected through our Platform to generate insights and analytics. Aggregated data does not identify individuals and is used for purposes such as:
Service improvement and development.
Reporting and research initiatives.
Internal business analytics.
Sensitive and Protected Classifications: While we generally do not collect sensitive data, some information may be categorized as protected classifications under applicable laws, including:
Age and Gender: Used for reporting and analytic purposes in compliance with regulatory requirements.
HOW WE COLLECT DATA.
We collect data through your direct interactions with our Platform, automated processes, and integrations with trusted third-party partners. These methods include:
Direct Interactions: When you create an account, purchase services, or contact us, we collect the information you provide, such as your name, email address, payment information, and account details. Additionally, if you communicate with our support team, we may collect any information you choose to share during those interactions.
Automated Tracking and Monitoring: Our Platform employs technologies such as cookies, pixel tags, and similar tracking mechanisms to collect data about your activity on our website and services. This includes information about the device you are using, your IP address, pages visited, session duration, and how you arrived at our site. For example, if you interact with our Platform or advertisements, our systems automatically record data about your behavior and engagement.
Data from Our Clients’ Websites: As part of the services we provide, clients deploy tracking pixels sourced through our Platform onto their websites. These pixels collect information about website visitors, including identifiers, browsing behavior, and inferred preferences. This data is processed by our data partners and verified before being shared with clients via our Platform.
Internal Marketing Tools: To improve our Platform and deliver personalized marketing campaigns, we leverage analytics tools and marketing pixels from providers such as Google and Meta. These tools collect data on user interactions with our website and advertisements, helping us refine our services and better understand our audience.
Customer-Provided Data: Our clients may provide information about their customers or prospects for use in the services we facilitate. This data is securely stored and used solely for the purpose specified by our clients in accordance with applicable laws.
We ensure all data is collected in compliance with regulatory requirements, and we take steps to provide transparency about our data collection practices. For more information on how we use the data we collect, refer to the How We Use Data section.
HOW WE USE DATA.
We use the data we collect to provide our services, improve user experiences, and support our business operations. Our use of data is guided by our commitment to transparency and compliance with applicable laws. The purposes for which we use data include:
Providing Services to Our Clients: We process data to deliver the services you or your organization have purchased through our Platform. This includes:
Identifying visitors to client websites through our pixel tracking technology.
Matching and verifying visitor information using data provided by our trusted third-party partners.
Delivering detailed visitor profiles, including contact information, demographics, and behavioral insights, through our Platform.
Account Management and Customer Support: We use the information you provide during account registration and interaction with our support team to:
Set up and maintain user accounts.
Communicate about account activities, service updates, or changes to our terms.
Resolve inquiries, disputes, or technical issues.
Improving and Optimizing Our Platform: We analyze data about how users interact with our Platform to:
Enhance Platform performance and usability.
Develop new features and service offerings.
Address technical issues and improve reliability.
Marketing and Advertising: We use data to support our marketing activities, including:
Promoting our services through targeted advertisements and email campaigns.
Using anonymized or aggregated data to assess the effectiveness of marketing campaigns.
Personalizing advertising content based on user preferences and behavior.
Compliance and Legal Obligations: We may use data to comply with applicable legal requirements, including:
Responding to regulatory inquiries, audits, or lawful requests.
Detecting and preventing fraud, abuse, or security threats.
Enforcing our terms of service and protecting the rights of our users and Platform.
Research and Analytics: Aggregated and anonymized data may be used for internal research purposes, such as generating business insights or evaluating trends across user activity. This data does not identify any specific individual or organization.
Facilitating Payments: We use payment-related data to process transactions securely, manage billing, and address any payment disputes.
Client-Provided Data: Data shared by clients about their customers or prospects is used strictly for the purposes specified by the client and in accordance with applicable agreements and regulations.
We take data privacy seriously and ensure that all processing activities align with our privacy policy, applicable laws, and best practices. For more information about your rights regarding data usage, please refer to the "Your Rights" section.
LAWFUL BASIS FOR COLLECTION.
Our Platform is committed to ensuring the lawful and transparent collection of data, adhering to the highest standards of privacy and data protection laws. The basis for collecting, processing, and using your personal data are as follows:
· Consent: A primary legal basis for the collection of your data is your explicit consent. When you register for our Platform, use our services, or voluntarily provide information, you are giving us your consent to process your personal data for specified purposes. This consent is freely given, specific, informed, and unambiguous, as per data protection regulations. You have the right to withdraw your consent at any time, although this will not affect the lawfulness of processing based on consent before its withdrawal.
· Contractual Necessity: We collect and process personal data as necessary to enter into or perform a contract with you. When you agree to our Terms and Conditions, you enter into a contractual relationship with us. The processing of your data is essential for the performance of this contract, enabling us to provide you with the services you request and manage our contractual obligations.
· Legal Obligation: In certain instances, we are legally required to collect and process your data. This includes compliance with tax laws, anti-fraud regulations, and other legal requirements. Processing of your personal data in these cases is necessary for compliance with a legal obligation to which we are subject.
· Legitimate Interests: We may process your data when it is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. These legitimate interests include but are not limited to:
o Enhancing, modifying, personalizing, or otherwise improving our services and communications for the benefit of our users.
o Identifying and preventing fraud.
o Ensuring the security and integrity of our services.
o Understanding how our users interact with our services.
o Management and operation of our business and services.
We assure you that all personal data is collected and processed in compliance with applicable data protection laws and regulations. Our data collection and processing practices are continually reviewed and updated to maintain compliance with these laws.
HOW WE SHARE DATA.
We share data in limited circumstances to deliver our services, operate our Platform, and comply with legal obligations. The ways we share data include:
· With Service Providers: We work with trusted third-party partners and vendors to process data on our behalf. These partners assist with tasks such as payment processing, customer support, analytics, and marketing. All service providers are contractually obligated to use data only for the purposes specified in our agreements.
· With Data Partners: We collaborate with third-party data providers to enhance the value of the visitor information shared with our clients. These partners identify and verify visitor information and share it with us for integration into our Platform.
· For Marketing Purposes: We may use tracking technologies to collect and process data for marketing and advertising purposes. This allows us to measure the effectiveness of campaigns, improve targeting strategies, and enhance the user experience. Any personal data collected is handled in accordance with applicable privacy laws and secured using appropriate measures to protect your information. By using the Service, you consent to the collection and use of your data for these purposes.
· For Legal Compliance: We may disclose data when required to comply with applicable laws, regulations, or lawful requests from government authorities. This includes sharing data to enforce our agreements, protect our rights, or address fraud or security issues.
· During Business Transactions: In the event of a merger, acquisition, or sale of our assets, data may be transferred to the acquiring party as part of the transaction.
DATA SECURITY.
The security of your personal data is of paramount importance to us. We are committed to implementing reasonable technical, administrative, and organizational measures designed to protect the data we collect and process. Our goal is to safeguard your information from unauthorized access, alteration, disclosure, or destruction.
We utilize industry-standard encryption methods to protect your data during transmission and take reasonable precautions to secure it once stored. Access to your personal data is restricted to authorized personnel, contractors, and agents who need the information to perform necessary tasks related to our services. These individuals are bound by strict confidentiality obligations.
While we continuously monitor and enhance our security measures to adapt to evolving threats and technologies, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your data. We encourage you to use caution when sharing personal information and to take proactive steps, such as using secure passwords and networks.
By using our Platform, you acknowledge and agree that you are aware of the inherent risks associated with the transmission of personal data over the internet, and that we have taken reasonable efforts to mitigate those risks to the best of our ability.
DATA BREACH NOTIFICATION.
In the unlikely event of a data breach, we are fully committed to acting swiftly and responsibly to mitigate any potential harm. Our Data Breach Notification protocol is designed to address such situations with the utmost urgency and transparency, in full compliance with applicable data protection laws. The key components of our Data Breach Notification process are as follows:
· Immediate Response and Investigation: Upon discovering a data breach, we will promptly initiate an investigation to determine the scope and impact of the incident. This involves identifying the nature of the breach, the type of data affected, the number of individuals impacted, and the potential risks associated with the breach.
· Containment and Remediation: Our immediate priority is to contain the breach and prevent any further unauthorized access or dissemination of personal data. We will take all necessary steps to secure our systems, including but not limited to, temporary shutdowns, isolating affected systems, and enhancing security measures.
· Notification to Authorities: In accordance with legal requirements, we will report the breach to the relevant data protection authorities without undue delay, typically within 72 hours of becoming aware of the breach, unless the breach is unlikely to result in a risk to the rights and freedoms of individuals.
· Notification to Affected Individuals: If the breach poses a high risk to the rights and freedoms of individuals, we will notify the affected users directly. This notification will be clear, concise, and will provide details of the nature of the breach, the likely consequences, the measures taken to address it, and advice on steps they can take to protect themselves. Notifications will be made without undue delay, in accordance with the timeframe stipulated by applicable laws.
· Detailed Documentation: Every data breach incident will be thoroughly documented, detailing the facts relating to the breach, its effects, and the remedial actions taken. This documentation will be made available to the relevant regulatory authorities as required.
· Continuous Improvement and Review: Following a breach, we will conduct a thorough review of our data protection policies and practices and implement improvements to prevent future occurrences. This includes updating our security infrastructure, enhancing employee training, and revising our incident response strategies.
· Communication and Transparency: Throughout the process, we are committed to maintaining clear and open communication with all affected parties and stakeholders. We will provide updates as more information becomes available and offer guidance on protective measures and support.
We understand the importance of your personal data and are committed to upholding the highest standards of data protection and breach response. Our Data Breach Notification protocol is a testament to our dedication to data security and our responsibility towards our users.
DATA RETENTION.
Our data retention policies are crafted with the utmost respect for user privacy and in strict adherence to applicable data protection laws. We are committed to retaining personal data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in our Privacy Policy, and as required by law. The following principles guide our data retention practices:
· Purpose-Limited Retention: We retain personal data in a manner consistent with the purposes for which it was originally collected, as detailed in the 'How We Use Data' section of this Privacy Policy. This includes retaining data for the duration necessary to provide our Platform's services, maintain our business relationships, and comply with legal obligations.
· Legal and Regulatory Requirements: In some instances, we may be legally required to retain certain data for a specified period due to regulatory requirements. In such cases, the data will be retained in accordance with the applicable legal or regulatory retention period.
· User Account Information: Personal data associated with your account will be retained for as long as your account remains active. In the event of account deactivation or deletion, we will retain your data for a limited period as necessary to protect our legal interests, comply with regulatory requirements, resolve disputes, enforce our agreements, and carry out any other necessary business functions.
· Data Minimization and Review: We regularly review our data retention practices to ensure that we do not retain personal data beyond the necessary period. Our aim is to minimize data retention and securely delete or anonymize personal data that is no longer required for the stated purposes.
· Secure Deletion: Upon reaching the end of the retention period, personal data is securely deleted or anonymized, so it can no longer be associated with an individual. We employ industry-standard techniques to safely dispose of personal data to prevent unauthorized access or use.
· Special Circumstances: In certain circumstances, we may retain data for longer periods, particularly if required by law, in the context of an ongoing legal proceeding, or as necessary to support business operations, such as fraud prevention, IT backup systems, and safeguarding the stability and security of our operations.
· Retention for Research and Analysis: We may retain anonymized or aggregated data for research and analytical purposes. This data is stripped of personal identifiers and is used to gain insights that can drive improvements in our services.
CHILDREN’S PRIVACY.
Our Platform is committed to protecting the privacy of children. Consistent with the Children's Online Privacy Protection Act (COPPA) and other applicable laws and regulations, we do not knowingly collect, use, or disclose personal information from children under the age of 18.
· Age Restriction: Our services are not directed to children under the specified age. We do not knowingly engage in transactions or communications with children under this age. Our Terms and Conditions prohibit users under this age from accessing our Platform and services.
· Parental Consent and Involvement: If we learn that we have collected personal information from a child under the specified age without parental consent, we will take steps to delete the information as soon as possible. We strongly encourage parents and guardians to take an active role in their children’s online activities and to inform us if they believe their child has provided personal information to us without their consent.
· Information Collection Practices Regarding Children: In the rare event that we collect personal information from children under the specified age with parental consent, such information will be used solely for the purpose for which it was collected, and in accordance with this Privacy Policy.
· Access and Deletion Requests by Parents or Guardians: Parents or guardians who believe that their child under the specified age has submitted personal information to our Platform can contact us to request access to, correction of, or deletion of their child’s personal data.
· Commitment to Data Security: We understand the importance of safeguarding children’s privacy and security online. We implement stringent security measures to protect children's personal information and comply with relevant legal requirements pertaining to data protection and privacy.
· Updates to our Children’s Privacy Policy: This policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage parents and guardians to review this policy regularly.
· Reporting Concerns: We take concerns about children's privacy seriously. If you have any questions or concerns about our Children's Privacy Policy or our practices concerning children’s personal data, please contact us using the information provided in the "Contact Us" section.
USER RIGHTS.
We recognize the importance of transparency and user control over personal information. This section outlines the rights of users whose data is collected, both through our Platform and by our clients using our services.
If you receive a deletion request from your Visitor or end user, the following requirements and process apply:
· Notification to Us: You must notify us of any deletion request you receive from your end user within ten (10) business days. Failure to notify us within this timeframe may result in incomplete data deletion, for which we will not be liable.
· Our Responsibility: Upon receiving notice from you, we will fulfill the deletion request by removing the relevant personal information from our servers within ten (10) business days.
· Your Responsibility: You are required to delete the relevant personal information from your systems and ensure that all data you store locally or through other platforms is removed.
We are committed to supporting you in maintaining compliance with data privacy laws, but it is your responsibility to ensure proper notification and deletion of data stored outside of our Platform.
Other Rights and Responsibilities: In addition to handling deletion requests, you must provide clear and accessible privacy policies on your website, outlining your data collection practices and allowing your users to exercise their rights. If your users believe their rights have been violated, they may contact us directly at info[at]visitid.ai and we will coordinate with you to address their concerns.
THIRD-PARTY LINKS.
Our Platform may contain links to third-party websites or services that are not operated or controlled by us. These third-party links are provided for your convenience and reference only. Please note that we have no control over the content, policies, or practices of these third-party websites or services.
By clicking on these third-party links, you acknowledge and agree that we are not responsible for the privacy practices or the content of such websites or services. This Privacy Policy applies solely to the information collected by our Platform. We encourage you to read the privacy policies of any third-party websites you visit to understand their data collection, use, and disclosure practices.
While we strive to include only reputable and trusted third-party links on our Platform, we cannot guarantee the accuracy, completeness, or quality of the information, products, or services provided on these external sites. The inclusion of any third-party link on our Platform does not imply our endorsement, sponsorship, or recommendation of the linked website or its content.
Please be aware that when you leave our Platform and access a third-party website, your interactions and any information you provide are subject to the terms and policies of that website. We encourage you to exercise caution and review the privacy policies of any website you visit.
THIRD PARTY SERVICES.
Scope: Visitid.ai may share your data with third-party service providers to help us deliver and improve our Platform and services. These third-party service providers include, but are not limited to, advertising Platforms, analytic services, payment processors, and other vendors that assist us with various operational tasks. The information shared with these providers may include personal data, usage data, and payment information, among other types of data necessary for their services.
Limitation: We only share data with these third parties to the extent necessary for them to perform their services on our behalf. Each third-party service provider is required to use your data in compliance with applicable privacy laws and is prohibited from using your information for any other purposes beyond those related to Visitid.ai.
HOW TO EXERCISE YOUR RIGHTS.
Submitting Requests: To exercise any of your rights, you are invited to submit a formal request via email to our designated Privacy Rights email address, which is [Insert Contact Email]. This dedicated channel ensures that your inquiries are handled promptly and efficiently by our Privacy Compliance team.
Identity Verification: Upon receipt of your request, we may need to verify your identity to protect your data from unauthorized access. This verification may require you to provide additional information, such as a copy of a government-issued identification or answering security questions related to your account.
Timely Response: We are committed to responding to your request within the time frame required by applicable law, typically within one month of receiving a verifiable request. If we require more time, we will inform you of the reason and extension period in writing.
Assistance: If you have questions about the type of personal data we hold about you or the ways in which we use it, our Privacy Compliance team is available to provide the necessary clarifications. We strive to ensure you have full understanding and control over your personal data.
Cost-Free Process: You will not be required to pay a fee to access your personal data or to exercise any of your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Legal Limitations: There may be situations where we are legally permitted or required to deny your request or where exceptions to your rights apply. If we cannot comply with your request, we will explain the reasons to you.
Ongoing Support: Our commitment to your privacy does not end with the submission of a request. We will continue to provide assistance and support as you exercise your rights and will ensure ongoing compliance with all data protection laws and regulations.
DO NOT TRACK SIGNALS.
Our Platform currently does not respond to "Do Not Track" (DNT) signals from web browsers. DNT is a privacy preference that you can set in your web browser to indicate your preference regarding the tracking of your online activities.
While many web browsers support the DNT feature, there is no standard interpretation or industry consensus regarding the meaning of DNT signals. As a result, our Platform does not currently recognize or respond to DNT signals.
Please note that even if you have enabled the DNT feature in your web browser, certain third-party services integrated into our Platform may still collect and track your online activities in accordance with their own privacy policies. We encourage you to review the privacy policies of these third-party services for more information on their tracking practices.
MODIFICATION.
We reserve the right to modify or update this Privacy Policy at any time. Any changes we make will be effective immediately upon posting the revised Privacy Policy on our Platform. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
By continuing to use our Platform after any changes to this Privacy Policy, you acknowledge and agree to the updated terms. It is your responsibility to review this Privacy Policy periodically and ensure that you are aware of any modifications. If you disagree with any changes, you should discontinue your use of our Platform and contact us if you would like to request the deletion of your personal information.
Please note that any provision of this Privacy Policy that imposes an obligation on you or grants us a right will survive the termination or expiration of this Privacy Policy or your use of our Platform.
WEB BEACONS.
What are Web Beacons: Web beacons are small graphic images or other web programming code that can be included in our web pages and e-mail messages. Invisible to the user, these beacons are typically as small as a single pixel and function in a similar manner to cookies.
How They Work: Web beacons are used to track online movements of web users or to access cookies. They help us understand how users interact with our Platform by transmitting information back to us or our partners.
User Engagement Tracking: Web beacons track user behavior on our Platform, such as page views and email interaction. This information helps us understand user preferences and improve the content and functionality of our Platform.
Email Communications: In our email communications, web beacons allow us to determine whether our emails are opened and if the links within them are clicked. This data assists us in making our communications more relevant and informative for our users.
Advertising and Marketing Analysis: We use web beacons to gauge the effectiveness of our advertising campaigns. By understanding user interactions and responses to our marketing efforts, we can tailor our strategies to better meet user interests and needs.
Site Performance and Analytics: Web beacons contribute to our analytics by gathering aggregate data. This includes analyzing trends, administering the site, and gathering demographic information about our user base as a whole.
Opting Out: While web beacons are inherently anonymous, you have the option to control their use through various browser settings and third-party tools. Disabling cookies in your browser will also limit the functionality of web beacons associated with those cookies.
CONTACT US.
We value open communication with our users and welcome any questions, concerns, or feedback regarding this Privacy Policy or our data handling practices. Our dedicated team is committed to addressing your inquiries and providing timely and clear responses. Please find below the various channels through which you can reach us:
· Email Communication: For direct and convenient communication, you can email us at [Insert Emai]. We aim to respond to all email inquiries within 48 hours during business days.
· Contact Form: We also offer a contact form on our Platform. This form is a quick way to reach out to us with any questions or feedback. The form is accessible through the 'Contact Us' section on our website.
· Accessibility: We are committed to ensuring that our communication channels are accessible to all our users, including those with disabilities. If you require any special accommodations, please let us know, and we will do our best to assist you.
· Language Support: Our customer service team is capable of handling inquiries in multiple languages. If you require assistance in a language other than English, please indicate this in your communication, and we will endeavor to accommodate your needs.
We are dedicated to providing a prompt response to all inquiries. If your issue requires more in-depth investigation, we will keep you informed about the status of your query and provide a timeframe for resolution.